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Returns Policy
At Rainshielders, we want you to be completely satisfied with your purchase. Whether you’re picking out a stylish long umbrella, a convenient automatic umbrella, or a compact design for on-the-go, we strive to ensure that every product meets your expectations. If for any reason you’re not happy with your purchase, our Returns Policy is designed to make the return process as simple and hassle-free as possible.
Return Eligibility
You may return any item purchased from Rainshielders within 30 days of receiving your order. To be eligible for a return, the item must be in its original, unused condition, with all tags and packaging intact. For any product that has been used or is not in its original condition, we reserve the right to deny the return or offer a partial refund.
How to Initiate a Return
- Contact Us: To start the return process, please reach out to us at [email protected]. Provide your order number, the item(s) you wish to return, and a brief explanation of the reason for the return. We will provide you with a return authorization and further instructions.
- Prepare Your Package: Repack the item(s) securely in their original packaging, including all accessories, tags, and documentation. Ensure that the package is properly sealed to avoid any damage during return shipping.
- Ship the Return: Send the package to the address provided in your return authorization. Please note that you are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure that your return reaches us safely.
Refunds
Once we receive and inspect your return, we will process your refund. Refunds are typically issued within 5-7 business days of receiving the returned item. The refund will be credited back to the original payment method used for the purchase. Please note that shipping fees are non-refundable, and the cost of return shipping is the responsibility of the customer unless the return is due to an error or defect.
Exchanges
If you wish to exchange an item for a different size, color, or style, please initiate a return as outlined above and place a new order for the item you would like to receive. Due to the popularity of our products, we recommend placing your new order as soon as possible to ensure availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and details of the issue. We will arrange for a replacement or provide a full refund, including any return shipping costs. Please provide clear photos of the damage or defect to expedite the resolution process.
Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Items marked as final sale
- Products that have been used or show signs of wear
If you are unsure whether your item qualifies for a return, please contact us for clarification before sending it back.
Changes to This Policy
Rainshielders reserves the right to modify or update this Returns Policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy regularly. Your continued use of our website and services constitutes acceptance of any modifications.
Contact Us
If you have any questions or need assistance with a return, please don’t hesitate to contact us at [email protected]. Our customer service team is here to ensure that your experience is smooth and satisfactory.
Thank you for shopping with Rainshielders. We appreciate your business and are committed to providing you with high-quality products and excellent service.